Notice: Vividi Service Discontinuation
Dear Vividi Users,
Thank you for being a part of Vividi. We sincerely appreciate your support and the connections you’ve made on our platform.
After careful consideration, we have made the difficult decision to discontinue the Vividi service entirely. Please review the details below regarding the service shutdown, including subscriptions, Gems, and refunds.
Key Dates
| Event |
Date |
| Service Termination Notice |
[2026/02/03] |
| New Sign-ups Disabled |
[2026/02/03] |
| Gem/Vividi Unlimited Subscription Purchase Disabled |
[2026/02/03] |
| Vividi Service Ends |
[2026/03/10] |
Vividi will remain accessible until the service termination date. After this date, the service will no longer be available.
Gems
- Purchases of Gems will be disabled starting on [2026/02/03].
- Remaining Gems may be used until the service termination date.
- Any unused Gems remaining after the service ends will no longer be available.
- Gems that have already been used are not eligible for refunds.
Vividi Unlimited Subscription
- New purchases of Vividi Unlimited will be disabled starting on [2026/02/03].
- Existing subscriptions will not renew after this date.
- Active subscriptions may be used until the end of the current billing period or the service termination date, whichever comes first.
- No further charges will occur after the service is discontinued.
- If you wish to cancel your subscription, please do so directly through the platform you used to subscribe (Apple App Store or Google Play Store).
- Deleting the Vividi app or your account does not cancel your subscription.
- After cancellation, subscription benefits remain available for the remaining paid period.
- Paid fees are non-refundable unless required by applicable law.
Personal Data
All personal information collected for the purpose of providing Vividi services will be processed and deleted in accordance with Vividi’s Privacy Policy and applicable laws.
Customer Support
If you have any questions regarding subscriptions, refunds, or the service shutdown, please contact us via [email protected].
Once again, thank you for being part of Vividi. We truly appreciate the time you spent with us and hope to bring you new and exciting experiences in the future.
FAQ
Q1. When will Vividi service end?
A: Vividi will be discontinued on [2026/03/10].
Q2. What happens to my Vividi Unlimited subscription?
A: Vividi Unlimited will no longer be available for purchase after [2026/02/03], and subscriptions will not renew. Active subscriptions remain valid until the end of the billing period or the service termination date.
Q3. What happens to my remaining Gems?
A: You may use your remaining Gems until the service termination date. Any unused Gems remaining after [2026/03/10] will expire and will no longer be available.
Q4. Can I get a refund for unused Gems?
A: Refunds are not available for Gems that have already been used. If you believe you are eligible for a refund for unused Gems, please submit a request directly through the platform you used to make the purchase (Apple App Store or Google Play Store).
Q5. Will I be charged after the service ends?
A: No. You will not be charged after Vividi is discontinued.
Q6. Can I request a refund?
A: If you believe you are eligible for a refund for unused Gems, please submit a request directly through the platform you used to make the purchase (Apple App Store or Google Play Store).
Q7. What happens to my personal data?
A: Your data will be handled and deleted according to Vividi’s Privacy Policy.
Q8. How can I contact customer support?
A: Please reach out to us through [email protected] for any assistance.